Virtustream Storage Cloud

FAQs


Table of Contents

General Questions

Q: What is Virtustream Storage Cloud?

The hyper-scale Virtustream Storage Cloud was built from the ground up to simplify cloud storage for the enterprise. With industry-leading data durability of up to 99.99999999999% (13 x 9s), and availability of up 99.999% (5 x 9s), Virtustream Storage Cloud was built to surpass the capabilities of general-purpose public cloud providers who built out their offerings to serve the first phase of cloud adopters such as DevOps, startups, and SMBs.

Virtustream Storage Cloud was conceived and architected with the enterprise in mind. Features such as uninterrupted read access in the event of an unplanned outage ensures the availability enterprise customers expect from their primary storage providers, but in the cloud. With cloud adoption moving to the second phase, businesses are looking for enterprise-class cloud providers such as Virtustream to run their business-critical applications and services.

Virtustream Storage Cloud is also a premium off-premises alternative for enterprises looking to move static or cold data to the cloud for cost-effective storage, with enterprise-class reliability. When used with Dell EMC cloud enabling technologies such as Data Domain, Isilon, Unity, VxRack, and others, enterprises can extend their on-premises storage to off-premises cloud without sacrificing quality or performance. 

 Q: What Virtustream Storage Cloud service offerings are available?

Virtustream Storage Cloud is available in four (4) specific offerings:

  1. Standard – Objects are ingested into a single region with data being protected within that region only. This offering is best used when data needs to be readily available and online but does not require the same level of protection provided by Premium.
  2. Standard– Infrequently Accessed – Infrequently Accessed – Objects are ingested into a single region with data being protected within that region only. This offering is best used when data needs to be online but does not require the same level of protection provided by Premium. It is suitable for long term archival and data that will not be accessed much.
  3. Premium – Objects can be ingested into multiple regions with data being protected across all regions. This offering is best used when data needs to be readily available, online, and protected across an entire geographical area such as the United States or Europe.
  4. Premium – Infrequently Accessed – Objects can be ingested into multiple regions with data being protected across all regions. This offering is best used when data needs to be online and protected across an entire geographical area such as the United States or Europe. This offering is suitable for long term archival and data that will not be accessed much.
Q: What are the different consumption options for Virtustream Storage Cloud?

Virtustream Storage Cloud can be consumed directly by mission-critical and cloud-native applications that support S3-compatible API functions. Virtustream Storage Cloud can also be consumed with Dell EMC cloud-enabled solutions for archive, long-term retention (LTR) of backups, and for cold storage to the cloud.

Q: What are the benefits of using Virtustream Storage Cloud with Dell EMC primary storage (VMAX, VxRack, Unity, XtremIO, etc)?

Dell EMC primary storage coupled with Virtustream Storage Cloud enables organizations to scale their storage networks by extending on premises physical storage with on-demand cloud storage. Customers can easily integrate their applications with Virtustream Storage Cloud and move files and other data into the cloud through traditional NAS and SAN interfaces.

The combination of Dell EMC primary storage and Virtustream Storage Cloud reduces on-site storage footprint and costs, maintains optimal performance through client-side caching, and provides for seamless Dell EMC single-source billing and support from on-premises Dell EMC storage to the cloud.

Q: What are the benefits of using Virtustream Storage Cloud with Dell EMC Data Protection storage and software (Data Domain and Data Protection Suite)?

The combination of Dell EMC Data Domain and/or Data Protection Suite software and Virtustream Storage Cloud enables secure, efficient, and cost-effective long-term retention (LTR) of backups with a subscription-based object storage service.

Virtustream Storage Cloud enables users to eliminate the risks and hidden costs of tape-based long-term retention (LTR) of backups by replacing tape with affordable, pay-as-you go public cloud storage. In addition, Virtustream Storage Cloud and Dell EMC solutions provide for seamless Dell EMC single-source billing and support from on-premises Dell EMC storage to the cloud.

Q: What are the benefits of using Virtustream Storage Cloud with Dell EMC Isilon?

Dell EMC Isilon with Virtustream Storage Cloud provides off-cluster tiering to cloud storage enabling multiple tiers of Isilon scale-out NAS nodes to exist within a single file system. Customers can use on-premises Isilon policies to govern the placement and retention of tiered files to an object storage service. Use Virtustream Storage Cloud and Dell EMC Isilon to reduce onsite storage footprint and costs while enabling seamless Dell EMC single-source billing and support from on-premises Dell EMC storage to the cloud.


Subscriptions Pricing & Entitlements

Q: What are the basic billing components and pricing for Virtustream Storage Cloud?

See Pricing 

Q: Are there separate support or maintenance contracts for Dell EMC cloud-enabled solutions and Virtustream Storage Cloud?

No. The Dell EMC cloud-enabled solutions such as Dell EMC Data Domain, Data Protection Suite, VMAX, XtremIO, Isilon, etc support level guides support entitlements for Virtustream Storage Cloud.

Q: What happens if I exceed my purchased capacity? How do I add capacity to my Virtustream Storage Cloud?

Once a subscription is purchased for a particular class of Virtustream Storage Cloud service (i.e. Standard, Standard – Infrequently Accessed, Premium, Premium - Infrequently Accessed), capacity is dynamically expanded based on usage. Capacity, transactions, network egress, and applicable data retrieval above the subscribed amount are billed on a consumption basis at the above rates. Details are outlined in the Supplemental Terms.

Q: What happens at the end of my subscription period?

At the end of the subscription period, the customer has the choice of either renewing or not renewing.  If the customer wishes not to renew their subscription, their content (that has not been previously deleted or removed) will be retained for at least ninety (90) days so that they may extract it. The customer remains responsible for all storage and other applicable charges during this retention period. Following the expiration of this retention period, Virtustream will delete all of customer’s content, including any cached or backup copies. Details are outlined in Terms of Service.

Q: How do I know how much of my capacity has been used?

Customers will view their Virtustream Storage Cloud entitlements and usage via the Dell EMC Cloud Portal Service.   


Industry Comparison

Q: How does Virtustream Storage Cloud compare with other storage cloud providers?

Virtustream Storage Cloud simplifies cloud storage for enterprise customers interested in moving cold or older data off-premises for the archival, long-term retention, and cloud tiering, of data.

  • Industry-leading availability and uninterrupted read access:  Customers using Virtustream Storage Cloud (Premium or Premium – Infrequently Accessed) are assured up to 99.999% of availability and uninterrupted remote read access in the event of a region outage to minimize any business disruptions including any impact on revenue and unplanned costs.
  • Unmatched durability: Virtustream Storage Cloud Premium Storage offers 99.99999999999% (13 x 9s) durability: the highest durability of any major public cloud provider.
  • Single-source Dell EMC billing and support: Use Virtustream Storage Cloud with Dell EMC cloud-enabled solutions such as Data Domain, Isilon, Data Protection Suite software, VxRack/VxRail, VMAX, Unity and XtremIO for seamless Dell EMC single-source billing and support from on-premises Dell EMC storage to the cloud.

Technology

Q: What security compliance certifications has Virtustream Storage Cloud achieved?

Virtustream Storage Cloud is independently audited as part of an ongoing third-party certification and self-assessment program. Today, Virtustream Storage Cloud is certified against applicable HIPAA, PCI, ISO, SOC 2, and Cloud Security Alliance (CSA)-STAR, and CJIS criteria.  All security reports, whether independent or self-asserted, are available to customers under NDA who request it through their business development contact.

Q: Can customers consume Virtustream Storage Cloud via the native S3 API, and not through a Dell EMC appliance?

Virtustream Storage Cloud is technology agnostic, and it can support any client application that uses the de facto industry standard AWS S3 API.

Q: Can customers provide their own network link to the service rather than use the Internet?

Yes. Customers can provide their own network link to Virtustream Storage Cloud rather than use the Internet.

Q: Does Virtustream Storage Cloud have any other networking capabilities?

Yes. If you are a customer of AT&T, Virtustream Storage Cloud is available via AT&T’s NetBond service.