Support


Data Centers

For more information on our data centers, please contact us. 
For urgent data center issues, please contact our Global Service Desk:

Global Service Desk

Phone: +1 877.303.9524
Email: globalservicedesk@virtustream.com
Customer Service Portal: https://support.virtustream.com/

Virtustream Enterprise Cloud

For more information on our services, please email .
For urgent issues, please contact our Global Service Desk:

Global Service Desk

Phone: +1 877.303.9524
Email: Customer Service Portal: https://support.virtustream.com/

Virtustream Storage Cloud & Dell EMC-Related Cloud Technologies 

(i.e., CloudBoost, CloudArray, and Isilon CloudPools) - 24 x 7 x 365 Support

To open a Service Request (SR) visit Dell EMC’s Support page https://support.emc.com/ with your login credentials or by contact a Dell EMC Customer Service Technician at 1-800-782-4362. 

Customer Service Portal: https://support.virtustream.com/

If this is an emergency and is a P1 related issue, please contact:

Email:  
Note: A Service Request is still required for emergency requests, so please be sure to open one to expedite the process.

Virtustream’s Self Service Public Cloud

For more information on our Self Service Public Cloud, please email .

For support, please contact our Global Service Desk:

Email: Customer Service Portal: https://support.virtustream.com/

Note: You must be registered and have an active account with us to be an authorized requestor and open a support ticket. Please reference “Self Service Public Cloud” in your email.