xStreamCare Services™ for SAP
Personalized for
Mission-Critical SAP
Operations
Personalized Services: One-Hand-to-Shake
Virtustream’s xStreamCare Services™ for SAP deliver a personalized ‘white-glove’ experience tailored to customers-specific requirements. As part of Virtustream’s one-hand-to-shake model, Virtustream provides complete accountability as the single provider of enterprise cloud, modernization, migration and ongoing management of your SAP applications, including operating systems, databases and multi-datacenter backup and disaster recovery.
Expert Managed Services for SAP
xStreamCare Services for SAP leverages Virtustream’s cloud expertise in platform, OS, and applications to enhance your end results. As the move to the cloud is completed, you can select to offload day-to-day operational complexities with Virtustream’s managed services, providing fully-managed white glove cloud service from the IaaS layer up to the operating system, database, and Basis layer. This includes proactive incident-event management, monitoring, alerts, troubleshooting, and other pre-scoped services.
At the managed applications level for SAP, Virtustream offers:
- Support for mission-critical SAP applications
- Install, patch, and application specific configurations
- Backup configuration and firewall management
- Support packages, move transports, health monitoring, performance analysis, and performance tuning (for areas which may be in the application)
Customer Benefits
Faster Time to Value
Streamlining the front-end of the ownership lifecycle, enabling organizations to move from planning to production quickly, easily, cost-effectively and on a global scale. For our customers, this results in reduced risk, minimized downtime during migration and more immediate return on investment.
Accelerate Transformation
By offloading SAP hosting and management distractions to Virtustream’s certified experts, enterprises can reclaim their IT talent and funds previously consumed in keeping the ‘lights on’. Virtustream handles software updates, patch application and day-to-day operations. Enterprises focus on leveraging data and technology to innovate and plan their transformation.
High-Touch Experience
Engaging frequently with customers throughout their cloud journey is an instrumental part of a successful deployment. To support this, Virtustream provides a single point of contact Customer Success Manager (CSM) who acts an extension of your team and provides a bridge between Virtustream, the various services we are delivering, and your numerous in-flight projects.
10+ Years Migrating and Managing SAP
Recognized Experience
Virtustream is an SAP Technology Partner and Software Development Partner, as well as a member of SAP’s Technology Advisory Board. Our customers leverage the value and experience gained from over 10 years of experience migrating and managing SAP workloads in the cloud, including over 2,500 SAP migrations to date with zero production rollbacks.
Virtustream also received the SAP North America Partner Excellence Award 2019 for ISV Innovation and was named a finalist for the 2019 SAP Pinnacle Award in the Infrastructure Category.
Certified Expertise
Certified by SAP in Cloud Services, SAP Cloud Hosting and SAP HANA® Operations Services, and SAP Data Migration Option (DMO).
Success Stories
In selecting a cloud partner to provide managed services and host the solution, dōTERRA wanted assurance that it was working with a service provider who had proven expertise and capabilities across managing SAP and SAP HANA environments, with the ability to deliver an offering that can scale-up or down with its evolving consumer demands.
"This new model takes away the need to calculate the optimum service level for our cloud deployment by working through complex pricing options and strong arm negotiations, and instead, automatically and dynamically optimizes service requirements to meet the demands of an individual IT environment or application.”
Javier Polit, former CIO, BIG
"To accomplish the next phase of our digital transformation journey, we needed a provider that had deep expertise and understood our specific requirements for mission-critical applications and multi-cloud support.”
Julia Anderson, Global CIO, Smithfield Foods
Virtustream Enterprise Cloud
Virtustream Enterprise Cloud is designed specifically to handle mission-critical SAP applications, backed by availability SLAs up to 99.999% for infrastructure and 99.95% for SAP applications.
SAP Add-On Services
Complementing your SAP migration to the Virtustream Enterprise Cloud with additional SAP Services designed to free up internal IT staff to focus on innovation, such as SAP Archiving and Data Management Services.