Proven, Comprehensive Approach to Epic EHR

Virtustream’s xStreamCare Services™ for EHR Platform provides a managed platform for your Epic EHR migration or implementation, with a personalized white glove delivery that is involved throughout each step of your journey to the Virtustream Healthcare Cloud. This proven, comprehensive approach to cloud deployment enables you to enlist Virtustream’s Epic certified experts to handle the maintenance and operations of your Epic EHR systems while your staff focuses on innovating and delivering patient care.

Focused Epic Application Expertise

Virtustream’s certified specialists promote Epic alignment by working with your environment to ensure all activity is aligned to Epic’s standards. The experience and operational know-how of our Epic team drives value to our customers, delivering business benefits that can reduce overall risk and increase the performance of their Epic applications. This includes:

  • A smooth transition to the cloud by leveraging experience from our existing customers to recognize obstacles before they arise, and address them rapidly
  • Simplified operations, by offloading Epic EHR maintenance to Virtustream’s experts
  • A seamless Epic upgrade experience, scheduled to align to the customer’s specific needs
  • Operational insights for cloud hosted customers that drive:
    • Operational efficiencies for business continuity and disaster recovery
    • Lower Epic exception rates
    • Resiliency recommendations that improve application up time

Success Stories

Vs Toolkit Logos Advent

"By implementing Virtustream’s managed cloud platform, our caregivers will have seamless and reliable access to the information that enables them to provide convenient and connected care for the patients we serve."

Phillip Arthur, Vice President and CTO, AdventHealth’s technology division, AIT

Vs Toolkit Logos Novant

"Novant Health needed a partner to host our mission-critical Epic environment and provide the best ROI while also meeting our business, security, technical, and infrastructure requirements. Today, we’re leveraging Virtustream as a growth platform to execute our future cloud strategy."

James Kluttz, CTO Novant Health

Vs Toolkit Logos Franciscan

"By moving our Epic EHR platform to the Virtustream Healthcare Cloud, Franciscan Health has set a strong foundation for developing a cloud-based future in which we can rethink our IT culture and traditional staffing models."

Charles E. Christian, Vice President of Technology Franciscan Health

Managed EHR Platform

Virtustream offers a choice of managed services that can provide healthcare organizations what they need to transform their IT landscape and improve patients’ experiences while reducing costs.

  • Virtustream Healthcare Cloud with VMware Horizon View: This option is designed for customers that already have the necessary staff or partner resources to manage their EHR application, but require a cloud solution to modernize their business technologies. This option provides managed services for the underlying Virtustream Healthcare Cloud, including management of all infrastructure plus management of the computing platform that serves VMware Horizon View for their published applications.
  • Virtustream Healthcare Cloud and Managed EHR Platform Service: This option includes managed services for the Virtustream Healthcare Cloud, management of VMware Horizon View for application delivery, and managed services for the EHR platform environment which includes the customer’s EHR system database plus the supporting ecosystem.

Customer Success Manager – Personal Contact

In delivering our xStreamCare Services for EHR Platform on the Virtustream Healthcare Cloud, Virtustream provides a Customer Success Manager (CSM) who acts an extension of your team and provides a bridge between Virtustream, the various services we are delivering, and your numerous projects that may be in-flight. Your CSM also helps navigate cloud complexities, working with you to gain clarity on cloud consumption, storage growth, and application upgrade requirements.

As a customer advocate, the CSM works with your organization to ensure needs are consistently met, provide proactive auditing, and assist with the escalation and support of customer driven issues and tickets. Throughout your cloud journey and steady state operations, your CSM is a trusted advisor, guaranteeing service level agreements are adhered to and tracking projects to desired outcomes with one-hand-to-shake delivery through regular, reoccurring touchpoints.

Corporate Memberships

HIMSS

Virtustream is a proud member of HIMSS, Healthcare Information and Management Systems Society, Inc, a global advisor and thought leader supporting the transformation of the health ecosystem through information and technology. Together we are innovating and creating the wave of change, transforming the landscape of Health IT. The Virtustream Healthcare Cloud improves patient care with new digital services while modernizing infrastructure, reducing costs, and delivering the highest standards of availability, security, and compliance.

AHIP

AHIP is the national association whose members provide coverage for health care and related services to hundreds of millions of Americans every day. By advocating for public policies that expand access to affordable health care coverage to all Americans through a competitive marketplace that fosters choice, quality, and innovation. With Virtustream Healthcare Cloud, healthcare providers can improve quality of care by expanding EHR usage and launching new patient engagement systems and precision health platforms—all with cloud-based architectures that maintain the security of protected health information (PHI) and reduce operational cost.