Personalized Services: One-Hand-to-Shake

Virtustream’s xStreamCare Services™ for SAP deliver a personalized ‘white-glove’ experience tailored to customers-specific requirements. As part of Virtustream’s one-hand-to-shake model, Virtustream provides complete accountability as the single provider of enterprise cloud, modernization, migration and ongoing management of your SAP applications, including operating systems, databases and multi-datacenter backup and disaster recovery.

Expert Managed Services for SAP

xStreamCare Services for SAP leverages Virtustream’s cloud expertise in platform, OS, and applications to enhance your end results. As the move to the cloud is completed, you can select to offload day-to-day operational complexities with Virtustream’s managed services, providing fully-managed white glove cloud service from the IaaS layer up to the operating system, database, and Basis layer. This includes proactive incident-event management, monitoring, alerts, troubleshooting, and other pre-scoped services.

At the managed applications level for SAP, Virtustream offers:

  • Support for mission-critical SAP applications
  • Install, patch, and application specific configurations
  • Backup configuration and firewall management
  • Support packages, move transports, health monitoring, performance analysis, and performance tuning (for areas which may be in the application)

Customer Benefits

10+ Years Migrating and Managing SAP

Recognized Experience

Virtustream is an SAP Technology Partner and Software Development Partner, as well as a member of SAP’s Technology Advisory Board. Our customers leverage the value and experience gained from over 10 years of experience migrating and managing SAP workloads in the cloud, including over 2,500 SAP migrations to date with zero production rollbacks.

Virtustream also received the SAP North America Partner Excellence Award 2019 for ISV Innovation and was named a finalist for the 2019 SAP Pinnacle Award in the Infrastructure Category.

Certified Expertise

Certified by SAP in Cloud Services, SAP Cloud Hosting and SAP HANA® Operations Services, and SAP Data Migration Option (DMO).

Success Stories

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In selecting a cloud partner to provide managed services and host the solution, dōTERRA wanted assurance that it was working with a service provider who had proven expertise and capabilities across managing SAP and SAP HANA environments, with the ability to deliver an offering that can scale-up or down with its evolving consumer demands.

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"This new model takes away the need to calculate the optimum service level for our cloud deployment by working through complex pricing options and strong arm negotiations, and instead, automatically and dynamically optimizes service requirements to meet the demands of an individual IT environment or application.”

Javier Polit, former CIO, BIG

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"To accomplish the next phase of our digital transformation journey, we needed a provider that had deep expertise and understood our specific requirements for mission-critical applications and multi-cloud support.”

Julia Anderson, Global CIO, Smithfield Foods